~~|~~ Do these things suck? ~~Sit' Sleep: Complaints; unpleasant experiences with companies; scams ~~

Sit-n-Weep

-- This website is about Scams -- Dishonesty -- RESTOCKING FEES -- Recalcitrance --

Would you buy from Sit n' Sleep ?

The SIT N' SLEEP store 2005 Does this suck?

Customers' experiences... would YOU be satisfied?

From: "David Shor" <dshor@wingmanmedia.com>
Cc: "'David Shor'" <dshor@wingmanmedia.com>
Subject: Webpage on your site

Hi,
Our client, Sit ‘n Sleep, in Los Angeles, expressed a concern about one of your web pages. Sit ‘n Sleep in Los Angeles is the nation’s leading retailer of mattresses.

I wanted to confirm that you are aware of the page on your site that needs to have a clarification that Sit ‘n Sleep Utah is not related to Sit ‘n Sleep Los Angeles.

Just agreeing with you on your sit 'n sleep story.

I bought a bed from Sit n Sleep in April, 2004. It was delivered without the
free mattress cover and with an extra pillow instead. It wasn't a huge deal,
since we had a spare mattress cover around the house.

Also, they couldn't set a delivery date quite as early as I wanted, as it was
a birthday present, so it was delivered after the birthday.

Amazon

When we called back, one of the employees told us he couldn't see any
reason they couldn't ship to us, unless they decided to ship our bed to
someone who's P.O. was clearly dated after ours (3 in stock; four P.O.s;
ours was third). After my boyfriend called and complained to the manager,
they agreed to ship it on Sunday. They also offered to pay for a hotel
room (since we had no bed that night) and a free gift. We didn't follow-
through on the hotel room part of the deal, but we did not receive any gift.
On Sunday, the bed arrived. However, it was the wrong size - it was a
California King, while I ordered a King (as I had also ordered a king-size
cathedral bed frame for more than $1000 from a different company). I ran
out to tell the driver it was the wrong size, and he pointed at the invoice
(size 6/7) and said he couldn't take it because it matched the invoice.
Then, I called the store, and they said they couldn't take it because the
drivers had removed it from the plastic. The manager of the Upland, CA
location, Mark Burdman, told me that when a "King" is ordered, a California

King is the standard that they order. He won't take it back, because he
wrote the dimensions on the receipt, though I had no idea that those
dimensions were for a California King and not a King (as I doubt most
consumers would). I told him it was stained (there are small dark and light
blue spots near the foot of the bed, which I would have ignored had it been
the right size), and he said that they could send someone to inspect, but
there would be a 20% restocking fee to exchange for a custom size. Since
when did a King-sized bed become a custom size? He told me that I had to go
through customer service, and after reading all of the complaints on
complaintstation.com, I know that that is a world of hell.

My biggest concerns:

1. The store should have clarified that they send California Kings when you
request Kings.

2. The driver should have taken the bed back.

3. The store should have taken the bed back.

4. New beds should not have small (or any) stains on them.

5. I still haven't talked to customer service, but I am sure that nothing
positive will come out of it. If I'm wrong, I'll provide an update, but I
am not holding any hope.

Unfortunately, the bed frame I ordered has a 15% restocking fee for
undamaged, unopened returns, and they don't make it in a California King.
To make matters worse, they didn't even have the free pillows that are
supposed to come with it, since they were out of stock. In the end, it
appears Sit 'n Sleep wins. They get to keep my money, I don't get to keep
the King-sized bed of my dreams, and I get to keep my dissatisfaction.

Email us: Click on "Your Comments" above -- We don't use your name without your permission.

From: JACKIE
Date: Wed, 22 Jun 2005
Subject: === SUCK page ===
Wow, and to think I was actually considering going there! Thanks alot. Now I'm not gonna go, and I'll tell everyone I know not to shop there! Thanks.

From: SBFnewsdesk@aol.com
Date: Wed, 22 Jun 2005
Subject: === SUCK page ===
I also have had two major problems with Sit 'n Sleep. The company also goes by the name Sleep Well, Inc. and is based in Los Angeles, I believe Carson or Wilmington area. The owner is Larry Miller.

Is this the same company that everyone is talking about on your website?

If so, please let me know. I think we should all get together and file a complaint against the company. I looked them up on the Better Business Bureau and they have over 70 complaints against them.

We should take action.

Date: Mon, 04 Jul 2005
Subject: Thinking Twice about Sit n' Sleep
Thanks for creating this website. I was about to go to Sit n' Sleep
to purchase a new bed but I'm thinking twice about that now that I've
seen all the complaints against this company. I think I'll look for
one with better customer service and honest dealings...

Link:
"First, you will not get a refund. Only your daughter was eligible for a refund and the time for that has passed. In addition, SIT N' SLEEP does not have the returned merchandise. Harrco does. It will not issue a refund either, Wilson said, and you were made aware of this at the time it made an exception and agreed to exchange your original set. You do, however, have a $139.98 credit with the company that you can use to buy anything it manufactures up to that amount."
Source: www.sptimes.com/2003/08/21/Action/Bedding_firm_regrets_.shtml Email: info@harrco.com

According to its web page (Jun 2005) Harrco's products are currently also placed with retailers and mail order companies like these: Bed; Bath & Beyond; Bed, Bath Store.com; Blair Corporation; CatalogCity.com; Dayton Hudson Stores; Domestications; Home Trends Catalog; Federated Department Stores; Gumps by Mail; Paramount Stores; Inc.; Popular Club Plan; Plow & Hearth Catalog; QVC; Bed Conversions™ Catalog; Vermont Country Store; Inc.; Wal-Mart Stores. Sit'n Sleep is not listed on Harrco's web page... why?

A web page called UtahGateway.com [defunct now] announces Sit'n Sleep, without knowing about the bad customer reports, apparently. Does this suck? It appears that anyone can "get listed" by simply filling out a form on this web page -- and Sit-n Sleep has taken advantage of this:

It's too bad Sit N Sleep can't spell excellence, commitment and the contractions for 'you are' ...and that its web site, http://www.futonsbysitnsleep.com has lapsed.

From: ***@cs.com
Date: Sat, 23 Jul 2005 21:44:37 EDT
Subject: --- SUCK page ---
CC: ***@.com
I BOUGHT A SOFA AND LOVE SEAT FROM SIT N' SLEEP IN TEXARKANA, TEXAS. I ALSO ORDERED A ROCKER/RECLINER FROM THEM AT THE SAME TIME. STEVE TOLD ME IT WOULD BE IN-1 OR 2 WEEKS. I CALLED AFTER 2 WKS. HE PROMISED ME IT WOULD BE IN THAT WEEK. EVERY TIME I CALLED HE SAID A DIFFERENT DAY. AFTER A MONTH I ASKED FOR MY MONEY BACK. HE SAID NO PROBLEM-WOULDN'T GIVE IT TO ME THE FIRST TIME I WENT FOR IT. MY HUSBAND CALLED HIM AND HE SAID HE WOULD. I WENT TO GET IT AND IT WAS A FIGHT TO THE FINISH TO GET HIM TO GIVE ME MONEY BACK. I HAD TO THREATEN TO CALL THE POLICE. NEVER WILL I BUY FROM A SIT N/SLEEP STORE ANY WHERE.

Date: Sun, 28 Aug 2005
Subject: --- SUCK page ---
From: ***@juno.com
...THANK YOU VERY MUCH ...YOUR SITE HAS SAVED ME FROM BUYING FROM THIS BUSINESS..

From: "Jennifer"
Subject: --- SUCK page ---
Date: Wed, 9 Nov 2005

November 9th 2005
I sure wish that we would have seen this site before going to Sit N' Sleep in Upland CA.. We purchased a bed set there on Sunday the 6th and it is scheduled for delivery this Friday... We will keep our fingers crossed that it will all turn out ok.. If not I will post another message.

Jennifer

Date: Wed, 9 Nov 2005
Subject: Re: --- SUCK page ---

Thanks for your message, I hope all will be OK, let us know. We post positive remarks also, but so far we haven't received any. Good luck, Jennifer.

~~@Com

Subject: --- SUCK page ---
Thanks for the info. Because of this website, I will NOT be purchasing a mattress from Sit 'n' Sleep, even if it is FREEEEEEEEEEE. Thanks for the heads-up.

Annika

Date: Thu, 5 Jan 2006 14:36:32 EST
Subject: --- SUCK page ---
09/04/05 Rickey Johnson, salesman at the Glendale, CA Sit n’ Sleep store promised me a $50 refund if I bought the bed. I had a gut feeling I didn’t want to deal with this store, but went a head with it.

09/05/05 The bed was delivered.

09/10/05 I called Rickey Johnson. He said I’d get the $50 refund, but it normally takes a while.

09/21/05 I called Rickey again. He said I’d get it.

10/26/05 I called the Glendale store concerning the $50 refund Rickey promised. Steve said Rickey wasn’t in and gave me Corporate 800-961-1997. The bed squeaks! I’m fed up and just want a refund. They said they don’t give refunds, but they’ll send a new mattress & box spring next Wed. Nov. 2 and also give me the $50 refund.

11/04/-05 It turned out to be the frame that squeaks. They wanted to charge me $50 COD, but signed the exchange ticket No COD.

11/06/05 They will call Sat. night to set a time for frame delivery on Sunday. Then I should get the $50 rebate. I don’t know why the rebate is connected to the frame exchange. They are separate issues. The person I spoke to didn’t have an explanation for this.

11/14/05 I called Corporate again and spoke to Alice. She assured me that I would be getting my $50 refund within 7 to 10 business days.

01/05/06 I still have not received the $50 refund. It has been 4 months!

It's not even about the $50 refund, it’s that I feel like a fool for falling for such a gimmick from lying cheats. The new replacement frame is now squeaking like crazy. Every time I sit on the thing my blood boils.

Date: Thu, 5 Jan 2006 13:05:14 EST
Subject: --- SUCK page ---

Hi there,

I came upon your website while looking for similar Sit 'n Sleep experiences that I might use in my dispute with the company over my mattress purchase.

We purchased an Eastern King mattress for roughly $1500 in July of 2001. It sat on the frame they delivered until November 2005, when we were finally able to purchase the headboard/footboard we wanted. That's when we realized that they gave us the wrong size mattress set. It did not fit on the expensive new bed we had purchased. I dug out my old paperwork and sure enough, my pink invoice states we ordered an Eastern King, but my white delivery manifest contains the codes "CKM" and "CKB" at the end of the model numbers, which I now realize probably stand for California King mattress and box spring. I called the Laguna Hills store where we purchased the mattress, and was told there was nothing they could do because too much time had lapsed. I asked for the number for corporate and spoke to Shannon there, who said he would speak to the vice president of the company and get back to me. The following day, he left a message on my answering machine saying there was nothing they could do. I know that the general statute of limitations for small claims cases such as these is 4 years, so I'm guessing they figured I have no recourse. But I plan to call again today to see if I can get anywhere, and if not I will be attempting to file a small claims case anyway, hoping the judge will take my set of circumstances into consideration.

(You are welcome to post this on your site, but please keep my email address private.)

Sit n Sleep replies...

--- Rick Perea wrote: "Rick Perea" <lakrzfn@yahoo.com>

Good Morning,
Iactually work for Sit n Sleep based in Gardena, Ca. I happened upon your web-
site the other day. Although I realize your purchase was made at a Sit n
Sleep in Utah that we are not affiliated with, I have also read that there are a
few complaints in regards to stores that are [here].

One complaint in particular was from a person who posted on Jan 5, 2006 in
regards to a defective frame, and the fact that they were still owed a refund
of $50.00. I would like to look into this customer[ ' ]s account, or speak with
them to find out if this situation has been rectified. I don't want to appear
that [I] am only choosing to help one customer out of the several complaints that
have been posted, but I'm being realistic in the fact that the other issues do
not appear to be anything I could be of any help on.

Best Regards,

Rick

-- Sucks-Web-Page wrote:

Hi, Rick –

I can’t give a respondent’s information to you. [...]I have forwarded your email to
your customer who complained.

Let me know how it goes and what resolution obtains, eh?

-- Rick Perea wrote: "Rick Perea" <lakrzfn@yahoo.com>
Thanks for your quick response and for notifying the customer in question.

I have read there are 4 other complaints that are about one of our stores.

The one posted by Jackie who went to our upland store, this appears to be a
warranty issue. We send out an independent inspection company to evaluate beds
that are thought to be defective [...]

The complaint after that which also appears to be from our Upland
store seems to be an issue that they did not get the right size bed that they
wanted […] I don't work in customer service or sales so I'm not sure […]

The other issue from one of our stores was from "Jennifer" which appeared to
be a delivery issue. […] Again nothing I can really do on that unfortunately.

The last issue which was also posted Jan 5th I believe I heard about from
someone else in our accounting dept. I believe it was an issue where they
delivery team just delivered the wrong size bed in error. It was never brought
to our attention because as the customer states they did not even know until 4
years later when they bought the headboard. But from what I remember, if this
is the same customer that I heard about I believe we rectified this situation
and exchanged his bed for him[…]

Thank You,

Rick

-- Sucks-Web-Page wrote:

Thanks again, for writing back, I understand this a bit better now.

The first complaint on this site prompted us to make this complaint page.

Since you have a lot to do with refunds as you say, I now request of you to refund the money which are still owed --$142.39.

Thank for your concern, and best wishes.

PS: They should give you a raise because you seem concerned to do the right thing!

-- Rick Perea wrote: "Rick Perea" <lakrzfn@yahoo.com>
Ireally wish there was somthing I could do for you, however the Sit n Sleep that I work for has no affilitation with the Sit n Sleep you made your purchase from. They simply happen to have the same name as our company, we only operate in Southern California.
Thank you for contacting the other customer for me, they have not contacted my as of yet.

Thanks,
Rick

It seems that Sit n Weep could have taken this opportunity to make things right. Rick could have done several things -- for one, he could have taken the initiative to contact the "other Sit n Weep" to make things right...
...they deem not to learn. [Ed.]

Subject: --- SUCK page ---
Date: Thu, 9 Mar 2006

In March of 2005 I bought a Muralex box springs and mattress from sit and sleep for $3000.00 as I figured I would not need to purchase another for 20 years. My last mattress lasted for that period of time. After sleeping on it for a few nights my back started to hurt. Mind you I thought this was an outlandish price to pay but my husband said if we spend good money that we will be happy. After I waited the sixty days that you have to give it it just didn't feel any better. So I went in and the salesman at the Glendale store gave me the opportunity to pick a firmer mattress which I did. The new mattress was $800.00 dollars cheaper and I didn't ask for the difference because I was only interested in the way It Feels. He assured me that keeping the same Muralex box springs and only exchanging the mattress would not make a difference so I agreed and took delivery and ate the additional money. Now ten months later I am stuck with a Mattress that droops 3 inches where my husband and I sleep. I don't sleep at night and have back problems and am excruciating pain every day. This mattress has definitely contributed to my back pain. I recently went to Vegas for the weekend and the mattress at the hotel was a dream where do they get their Mattresses from .I always sleep good at a hotel.

Date: Sun, 12 Mar 2006
From: Send an Instant Message "Nguyen"
Subject: Sitn Sleep Customer Services at City of Industry are BAD

Sit'n Sleep customer services are so bad. Don't shop at Sit'n Sleep at City of Industry*. The one is grand opening.

One of the sale man at Sit'n Sleep city of Industry just want you to buy it and he doesn't care that we are happy or not. If you don't buy it or you have to think about it he will says something that is not nice to you.

We really want to buy but it turn us off because that guy says something not very nice to us so we walk out and never come back again. If we shop something expensive we have to think about it before buying right. Everybody shop around before deciding to buy something.

So don't come to Sit'n Sleep at City of Industry to shop. They have a very bad customer service. We will go there unless they fire that bad guy.

From: JPBULMA15@xxxxxxx.com
Date: Wed, 5 Apr 2006
Subject: --- SUCK page ---
Ihad plans to buy a California king also but not now thx for web site.

From: PsychicEyeMarina@aol.comDate: Wed, 26 Apr 2006
Subject: --- SUCK page ---
Iwas just about to leave house to go to Sit'n sleep - now I decited to take care of my laundry instead and look for a mattress on the weekend when I'll have more time to look somewhere else. Thanks for the web site!

From: "Pastor Tim Scorziell" <calvaryinman@juno.com>
Date: Tue, 23 May 2006
Subject: --- SUCK page ---
Hi,
I was reading the comments on your website and I would like to add my own:
Sit n' Sleep in Salt Lake City, Utah and Sit 'n Sleep in Southern California are not related. This website seems to have been set up to inform consumers regarding questionable business practices of Sit n' Sleep in Salt Lake City, UT. It seems appropriate that this website allow clarification of this in order to maintain its credibility.

One comment mentioned that Sit 'n Sleep in Southern Cal has over 70 complaints posted with the Better Business Bureau. Do you realize that Sit 'n Sleep in Southern Cal has been in business well over 50 years and probably delivers 5,000 or more mattresses per month? 70 complaints posted with the BBB would be a statistical "zero" complaints for a company as old and large as Sit 'n Sleep.

--- Pastor Tim Scorziell <calvaryinman@juno.com> wrote:

As a pastor who is sincerely surrendered to God Almighty, by far the most
challenging circumstance I encounter is dealing with those who have been duped
by "men of the cloth". These men, who portray God to always be on the brink of
bankruptcy, intentionally claim association with God and misrepresent God in
order to promote their own egos. These "men of the cloth" do indeed lie
constantly because they have an agenda, which is to exercise control over the
lives of others.

Please takes a moment to consider this:
History records three and a half years of the life of Jesus. In the account
of His life, He is constantly at odds with the "men of the cloth", ie, the
religious leaders of the day. His disciples were common men, fishermen
mostly, who had no pedigree or religious schooling/training. He hung out with
drinkers and hookers, etc. and received much criticism for it. As history
records, He was executed by the "men of the cloth" for not keeping the status
quo.

God has been totally misrepresented by "men of the cloth". There is no more
effective way to malign someone other than to claim to know, have association
with or to represent them.

And since I have a sensitivity to those who are being harmfully
misrepresented, I am still compelled to dialogue with you, hoping that you
will choose to set the record straight.

Larry Miller is the owner of the Sit 'n Sleep chain in Southern Cal. This
chain only operates stores in Southern California and not in Utah or Texas.
As you and I discussed several weeks ago, the majority of posts to your
webpage refer to Sit 'n Sleep locations in Upland, CA, Gardena, CA, City of
Industry, CA, Glendale, CA, and refer to Larry Miller personally, and Southern
Cal in general. These two companies clearly have no relationship to one
another, other than similarity of name (Sit 'n Sleep versus Sit n' Sleep).
You have good reason to be critical of "men of the cloth" who willfully,
unashamedly misrepresent God to promote their egos and agendas. And if you
willfully choose to continue to unashamedly keep the Sit 'n Sleep Southern Cal
posts on your website, what does that say about your character? Isn't the
purpose of your website to expose the imperfect character of another? Have
you not implied yourself to be above such? This is the character and nature
of man, always pointing the finger while overlooking one's own depravity.
The true God of the bible is the creator of life. Besides the gift of life,
He offers men and women "salvation of their souls". I once thought that I had
no need for my soul to be "saved", that is, until I could no longer lie to
myself. My pride lied to me and I thought I was better than everyone else. I
am no better and no different than those I hate, period. I now understand
that God has not turned a blind eye to all of the injustices of men. No, He
will deal with all of the unjust acts that each of us has done, either in/by
the execution of the innocent Jesus, or at the day of judgment. We get to
choose.

You obviously have an instinctive and passionate desire for justice...awesome!
May I suggest that you ask God to reveal to you what's true and what's
false. I have found, by investigating first hand, that the bible clearly
reveals the character and nature of both man and God.
Take care,

Tim Scorziell

Sat, 10 Jun 2006 09:06:06
From: "PENFOLD"
Subject: --- SUCK page ---
Sit And Sleep just sucks
My Dad and I just won't even go there just because of the SUCKY Commercials on the TV & Radio
I'll be adding to my blog that Larry Miller's going to Hell

Pete Isaacson
mailto:penfold@artnet.net

From: "Annee Della Donna"
Subject: --- SUCK page ---
Date: Mon, 26 Jun 2006
I had a similar experience- they refused to deliver a bed I ordered and failed to show up twice to deliver! They were rude and refused to give me the bed even when it was paid in full.

How can I call the company or is this just a waste of time?

Annee

From: "joseph guzman" <jguzman13@socal.rr.com>
Subject: --- SUCK page ---
Date: Mon, 10 Jul 2006 12:43:16
I purchased a $1,500 mattress set from sit n sleep montebello California. I experienced problems after six months and gave the store a call. I was told I had to make an inspection appointment with consolidated business to determine if there in fact was a problem. I scheduled an appointment a representative inspected the mattress a told me that a decision was forthcoming. I was told that it was normal wear and no refund nor exchange would be made. I now know what sit n sleep means when their commercial states your killing me Larry, their product killed me to the tune of $1,500!
ed guzman po box 1161 san fernando ca 91341.

Subject: --- SUCK page ---
Date: Sun, 6 Aug 2006 09:18:07 -0600
According to the phone book, they had the largest ad - so naturally, I go - intending to purchase a futon that day.

I went in, and the store was rather small - no big deal. They appeared to have a decent selection. The two employees at the desk never took their eyes off of a game on the television, and the volume was fairly loud. I was the only customer in the store!

They didn't greet me, didn't ask me if I had any questions, never acknowledged that I was there.

Just for kicks, I stuck around for about 15 minutes to see if either of the two guys would get up and say something. Not a thing....It was a terrible customer service experience and I will never go back.
[Signed] Salt Lake City

Date: Tue, 29 Aug 2006 11:37:11
Subject: :(:(:(
Hi cry babie

I shopped at “Sit and Sleep”, great service!!! They made it crystal clear NO REFUNDS, only exchanges.

You have way to much time on your hands, get a friggin job. If you have one of those, try a hobby.

Signed

Get over it!!!

Let’s see you post this.

Date: Tue, 5 Sep 2006
Subject: --- SUCK page ---
WE BOUGHT A JAMISON MATTRESS SET ON 7-17-03 .THEY TOLD US IT HAD A TWENTY YEAR WARR. .TWO YEARS AFTER WE GOT IT IT HAS STARTING TO SINK IN THE MIDDLE OF THE MATTRESS. TRIED TO HAVE SOMETHING DONE ABOUT IT AND THE OWNER TOLD US THERE WAS NOTHING WRONG WITH IT. PAID 999.00 FOR IT. MY BACK HURT ME EVER MORNING WHEN I WAKE UP .. ITS A 999.00 PIECE OF JUNK . WHAT CAN I DO?...WE CAN'T AFFORD TO BUY ANOTHER ONE...WE NEED HELP TO GET IT REPLACEd.........SIT N SLEEP IN CARROLLTON, GEORGIA IS WHERE WE GOT OURS.
[signed]

Date: Wed, 06 Sep 2006
From: "Walt Haddock" <tragdesigns@sbcglobal.net>
Subject: --- SUCK page ---

Ipurchased a $2000 Nature's Rest solid latex foam mattress from Sit 'N' Sleep in 2001. By 2004 the center had begun to collapse, causing the sleeper(s) to roll to the center. Neither Sit 'N' Sleep nor Nature's Rest successor, Consolidated Bedding, Inc. (who manufactures and distributes Nature's Rest, Spring Air, Chattam & Wells, Four Seasons, Comfort Flex, Back Supporter, and Infinity mattresses) would honor the warranty. Instead, they added exclusions and limitations that were not part of the original warranty. There was a very faint stain which could not have happened while in my possession, and because of it's faintness, could have been there all along and not noticed at time of delivery. The stain exclusion was not on the original warranty. A "body depression" exclusion of 1-1/2 inches was added. Contracted inspectors refused to properly test the mattress in the center, instead just pressed down around the edges (one actually slugged it with his fist) and said there was nothing wrong. Yet one of them, the VP of the inspection company admitted to me that he did roll to the center when lying on the mattress.

I will NEVER buy another mattress associated with Consolidated Bedding or Sit 'N' Sleep again. I am having to take them to small claims court to enforce the warranty.

PS: I'm so disgusted with that bunch that I take every opportunity to expose them. I'm willing to answer e-mails if the inquirer identifies the subject matter. Thanks for the opportunity.

Subject: RE: --- SUCK page ---
Date: Fri, 3 Nov 2006 10:36:37 -0600
From: ...@MeridianIQ . com

Hi
Well very glad I found your site as recently we were offered a hand-me-down mattress from a relative, which was in very good shape, but he originally told us it was a queen, which matched our current mattress only not as old. Well after he brought it over and laid it down on the frame only then did we notice that lo it was not a queen but rather a full as it was considerably smaller than the frame…two inches on each side!! Well we had already removed our previously units and so decided to try the smaller mattress as the old one was totally ready to be replaced, but then after a week of having my feet hang 6 inches over the end of the bed and having to hang on for dear life in the middle of the night we decided we were going to have break down and buy a mattress !!! And as friggin annoying as his commercials are, radio and now TV, we thought perhaps we might be able to acquire a decent new mattress at a reasonable price. Well thanks to your site we are not even going to go look there my wife found a sale on a sealy queen at Big Lots for 299 - so... so long Shit and Sleep and hello Big Lots !!!

Tom

Subject: RE: --- SUCK page ---
From: Thomas . Sheehan @ MeridianIQ . com

Excellent happy to join the "suck" club sorry if I rambled on a bit too much I tend to detail a bit too much sometimes.

But seriously good luck to all on this battle front !

Rgds,
Tom

Sit n' Sleep truck ca. 2005

My wife and I have bought 5 mattresses from sit N sleep, up until now we were satisfied. I purchased a spring air, California king, for $2400, it was the foam one, that is suppose to snap back after each usage. In less than three years, the mattress

"I couldn't understand why a stain has to be cleaned if the mattress is defective"

-- David

developed lumps all over. If you tried to lie in the middle, you couldn't. Someone came over and informed us that "YES" our mattress was defective and we were cleared for a replacement. But before we could come in and pick a new one, there was a small water type stain on the mattress, someone would come out and professionally clean it for us. ? But they came and claimed the stain wouldn't come out. Spring Air told us we voided the warranty. They said that the mattress protector company was now liable. They told us that since the stain was not reported with 14days of it happening, they too would not replace it. Now here is the kicker, my wife use her carpet cleaning solution she had bought from HOME SHOPPING NETWORK, and the stain came right out. We called them back and they refuse to send anyone else out to look at the mattress. I am going to small claims court today.

DAVID COHEN, YOU MAY USE MY EMAIL ADDRESS, AFTER 4 MONTHS OF FIGHTING, I HATE SIT AND SLEEP AND MIGHT PICKET THEIR STORE TO SHOW HOW MAD I AM.

[name withheld]

From: Futures2freedom @ aol.com
Date: Sat, 9 Dec 2006 12:48:31 EST
Subject: Re: --- SUCK page ---

From: Tailothecat@******.com
Date: Sun, 4 Mar 2007 12:18
Subject: --- SUCK page ---

I just got fooled into a $2,000.00 purchase from the Sh*t & Sleep in Torrance, CA. I went to look at a Tempurpedic, but I guess they don't make much commission off of that.

So I ended up with what I call a very expensive, 'Beauty "no" rest.'
I haven't gotten a good night's sleep on it yet.
I hated it from the first night, and let them know.

The salesman hasn't called, nor answered my Emails. I can't believe I fell for this!
Their "comfort trial" states you have to keep it for 60 days. I'll be dead if I can't sleep for 2 months!

He also told me it was a $200.00 restocking fee. The fine print states it's 20% or not more than 500 bucks
A pretty hefty fee for making the wrong purchase. (Based on the salesman's advice.)

Spread the word! Don't buy from these shysters.
You're nuts if you do.

Also, you'll notice they have their own models of mattresses, so they never have to give out free ones.
Nobody else carries the same models from what I have gathered.
Don't fall for their annoying ads and schemes.

I am out $2,000 bucks, and haven't slept since.
[...]The salesmen don't answer Emails or phone calls.
If they do help me out, I'll let you know.

From: Tailothecat@******.com
Date: Wed, 7 Mar 2007 21:09:
Subject: --- SUCK page ---

From: "John Maxwell"
Date: Tue, 20, Mar 2007 15:30:15 -0700
Subject: Information please - Mattresses - Jonathan

Compliments,

I have a significant number of customers nationwide who are

searching online for mattresses. I'm seeking a good

relationship with one provider that I can direct them to.

The vast majority of our customers are parents, families,

business owners and MySpace users -- a demographic ideally

suited for companies providing mattress. This is neither

lead generation nor search engine optimization. My job is to

find one company in your market to which we can direct our

consumers. All of my customers are US based.

I researched your website, and it is a strong fit for our

clientele. If you can find time today please give me a call.

Regards,

John Maxwell -

(Business Development Specialist)

Tel: (***) ***-*** ext: 228

From: Yglias boody 01:13 AM 3/29/2007
Subject: --- SUCK page ---
Well I am not giving any INFO...I go by (THE BAD GUY, THE SHOW STOPPER, also the I THINK SHOULD GO TO APPLE ONE TEAM) you guys are a bunch of losers....if you would have bought a good bed you cheap bastards this wouldn't have happen I LOVE S"N"S in CALI....FUCK MATTRESS TRAIN were gonna pull a train on you...You think you can buy some under ware then change your mind and change it for something else...HELL NO. Lay on it test it and fork out the money...you want to break out your penny's instead of dollars then don't cry.....Sell some medicine bitches....hahahahaha

From: "[...]"
Date: Wed, 9 May 2007 20:26:27 -0500
Subject: --- SUCK page ---

I should have looked up a site such as this one before I invested $2,000 in a King mattress that after 5 months, it looks like a sway back horse with a hill in the middle. I went back to the Upland, CA. store and was told by a "manager" who would not give me his name, that customer service would set up an inspection. It has been a week. And I do not expect to receive a call. and if by chance they send some kid out to measure he will tell me what he has told all of you...there is no damage to the mattress.

The mattress is a Spring Air and I swear that it is a second hand, or they are using the name and the mattresses are refurbished . I can just imagine what it may look like inside if I were to open it up. When I went to turn the mattress over, it is a "never turn." I would have thought this should have appeared on the label. This manager says he never tells his customers this as they have done away with mattress that you turn over. How would an average customer know this? Did I get ripped off? You bet I did!

A camel mattress...
"I should have looked up a site such as this one before I invested $2000"

I am going to small claims. I will never ever buy anything from them and will shout from the roof tops what lousy customer service and product they are passing to us consumers. And will report their business practice to the city of Upland, and the BBB..

I would prefer you do not use my name.

At 11:02 PM 1/10/2008, you wrote:
Paid $ 3,800 for a MEMORY FOAM mattress set. Don't waste your money on this one. Manager at the store in City of Industry does NOT even want to talk with you about anything. The MEMORY FOAM pillows given as a "gift" are also NOT what they profess they are. They DO NOT bounce back into their regular shape after laying on them. We e-mailed the company about two months ago and still waiting to hear from them !!!!!! They just opened a store in West Covina,CA. also. Now, the sales pitch is "FREE GAS". Then, they tell you about having to purchase a $ 80.00 mattress cover so that your warranty can be valid. I was having terrible back problems and decided this was "the way to go" after hearing so much about it - wrong !!!!

NO NAME - just a one-time customer, after all of this and what I read on this site. The re-stocking fee is really ridiculous at that rate.

Date: Wed, 13 Feb 2008
From: [name withheld] _lgn@verizon.net>
Subject: --- SUCK page --
I purchased a Sit-N-Sleep Mattress set the Miralux Honor Plush model for about $500. I had it less than 2 weeks and problems with it. They replaced the box-spring, and about a week later it's squeaking as well. I was told that I should have purchased a $1,000 mattress set in order to eliminate the problem. They are delivering me another box spring on Feb. 14-08. Don't these people realize that they are spending more on delivery and swapping out a box spring over and over, and it would be cheaper to refund my money than to keep redelivering a box spring that starts to squeaks again and again.

Maybe if they slept on mattresses from another company they wouldn't be so sleep deprived and would be able to think rationally and do the right thing, refund my money and take the crappy mattress set back.

I have asked for my money back and for them to pick it up and get it out of my home and I'll take my business elsewhere. They refuse to do that. I contacted BBB and filed a complaint through them over the net, and hopefully something will get done that way.

However, the Sit-N-Sleep located at 14300 S. Main St.-Gardena, CA. 90248 may be in for a big surprise when I decide to get a large poster-board and write in big black lettering how they sold me a defective mattress set and refuse to refund me my money and get the piece of garbage out of my home.

Since the public sidewalk is public domain, I have every right to protest against a company that has bad customer service that don't tell you that there is a restocking fee of 20% and you have to upgrade with them on another mattress set.

I just want my money back, for them to get this bed out of my home, and sever ties with them once and for all. So this coming weekend, you all might see me standing out in front of the Sit-N-Sleep mattress store in Gardena protesting against these "CROOKS" that take your money and leave you with a defective mattress set.

Below are the refund policy of Sit-N-sleep, but they don't even follow them either!

https://www.sitnsleep.com/index.php?id=54
How do I return merchandise? All returns must have a Return Authorization number. To obtain a Return Authorization number, call Customer Service at 866-888-5953 or send an e-mail to onlinepurchase@sitnleep.com.

Customer Service is available 8 a.m. to 8 p.m. Monday through Friday and 9 a.m. to 5:30 p.m. Saturday and Sunday (Pacific Standard Time. You may return any item within 30 days for a full refund or exchange without any additional shipping charges, as long as you obtain a Return Authorization number from us. (The only exception is for return of furniture items weighing over 20 lbs. Contact Customer Service for details on how to return larger furniture items)

There's a good chance I'll be out there protesting in Gardena soon. If anyone would like to join me, you are welcome in doing so.

name withheld

Date: Sat, 19 Apr 2008 10:22
From: ***@yahoo.com
Subject: Sit n sleep CALIFORNIA!
To: nowsc@yahoo.com

Could you believe SNS sold us a returned Tempur-pedic mattress. We did not know this until we removed the outer cover to wash after we moved and saw about a dozen small white stains with a white film around them. EWWWWWW! These were not on the unzipable cover only on the under cover. They claimed the mattress came directly from Tempurpedic but Tempurpedic had no record of the purchase. Tempurpedic, it seems has the largest number of returns in the industry so what does SNS do with the 90 day returned mattress??? They claim they send them back to the factory but that would be really expensive in shipping. They do not return calls and deny everything. I will be taking them to Small Claims Court.
Feel free to forward any similar stories.

From: ******@aol.com
Date: Mon, 12 May 2008
Subject: Sit 'n sleep

OK, the comment before mine said the Sit 'n Sleep in Los Angeles took offense to the Sit 'n Sleep in Utah. I don't know why, they're just as bad! We didn't have any problem with delivery or the look of our mattresses. After buying two mattresses extra thick, we changed our minds and traded them for the regular size. Done without a problem. Everything seemed fine. But after 3 months, by oldest son's mattress had a major indentation in the middle where he normally slept the most. He's barely 100 pounds! We couldn't believe it, and no one wanted to help us get our money back or trade it.

I'll never buy another mattress from Sit 'n Sleep again! Shame on them for selling used mattresses!

From: ***@cox.net
Subject: --- SUCK page ---
Date: Tue, 27 May 2008

SIT 'N SLEEP IS NOT THE STORE I THOUGHT, AS SAID ON THE INTERNET, IT "SUCKS" I PURCHASED A BED ON TUESDAY A.M. AND WAS TOLD IT COULD BE DELIVERED ON SATURDAY THE 31TH ALL I NEEDED TO DO WAS CALL BACK WHICH I DID AT 6:00 P.M. AND WAS TOLD THEY WERE FULL, THE MANAGER, DOUG VANRUDEN OF THE LAGUNA STORE SHOULD NOT HAVE TOLD ME THAT IN THE MORNING AND THEN SOME GIRL TELLING ME IT CAN'T BE DELIVERED, THE BED IS PAID FOR AND I CAN'T EVEN GET A REFUND WITHOUT GOING THROUGH THE CORP HEADQUARTERS, NEVER AGAIN AND NEVER WILL I RECOMMEND THIS STORE TO ANYONE. BETTY

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