On the 'Net since 1994
Speeds Power Equipment
183 W. 2100 S. Salt Lake City UT (801) 487-3431
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A better service?
United Service &
2808 South Main
SLC, Ut 84115
I took my Honda Troy Bilt lawn mower (pic) to this place for a tune-up / maintenance / repair to Speeds Power Equipment in Salt Lake City, Utah.
When I went to pick it up, I was presented a bill. But it looked like this mower had been in a hurricane or in a bad accident - the wheels were much worse than when I'd brought it in. After many email discussions with Bob Wilson, the store owner, he told me that the front axel was broken and that it would cost more money to repair the thing than what it's worth. I wonder why his store's representative called to say that it's been fixed! We parted amicably. Bob Wilson kept the defective mower; he didn't try to bill me again.
Next I got a GreenWorks -- a cordless electric mower via Amazon. It was much more expensive than this gas engine model but it had its problems too!
TOP Lawn Mower - GreenWorks (from the factory)
"New", Out of the box - GreenWorks lawn mower - a rusty ( pitted? used?) rear Axle
Next I received a new cordless, battery powered, self-propelled mower from my daughter as a gift -- GreenWorks brand. It was much more expensive than a similarly sized gas engine model and it had its problems too! I now own GreenWorks' 21" 80v Cordless Self-propelled Lawn Mower, MO80L00 - the one with the 5 Amp-Hr battery (Model # 2902502). I emailed the company and I received a reply the next day, saying they'd make it right. With 'Warm regards', GreenWorks wrote in an email to me, "...or I could have the unit pick up a replacement sent." [sic] I've replied, saying I'd accept that as a solution. I can't imagine how GreenWorks could let a pitted, rusty axel escape from its quality control !
The Blade: The blade had a strong burr at both "sharp" edges along most of both cutting lengths! At least Black & Decker got that piece right in one of my previous lawnmowers. Here is a picture of that Black & Decker blade, also an electric lawn mower.
I told GreenWorks about the problem and showed them this web page and they wrote back right away:
From: Greenworks Info <Info@Greenworkstools.com>
Subject: Re: defective?
Date: August 20, 2016 at 1:02:37 PM MDT
We have successfully processed your order #SO-235456 and we are now preparing the item below for shipment.
2502402 GW 80V SELF-PROPELLED 21IN MOWER (5AH + CHARGER)
We truly thank you for your business. Please allow up to 7-10 business day for the order to arrive.
Once you have received the new unit, reply to this email and I will respond with a reference number along with a tracking number for the pick. Please recycle the box from your new unit to ship the defective unit along with the battery and charger back to us.
If you have any questions or concerns, please do not hesitate to contact us or reply to this email.
We apologies [sic] for any inconvenience.
***UPDATE *** please stay tuned...
On the 'Net since 1994
Lawn Mower - Honda Troy Bilt Comments?
The hole is only half-finished (left) The other one (right) is OK
It was defective, right out of the box but an amicable resolution from Amazon obtained.
At $319 form Amazon.com, free shipping, I bought this thing and it arrived within three days. Then the workmanship of this Honda Troy Bilt unit became apparent when I struggled to assemble this thing.
There are two bolts, left and right, that need to be screwed in so that the mower's handle structure can be attached to the mower. (Unlike for many mowers, this manufacturer chose -- to make it all fit into a smaller box -- to have the victim... I mean, end-user .. to have them extend the structure by means of two bolts that tie everything together). One side of the mower handle was fine, but the other side's hole did not penetrate the metal tube, so it can't be attached to the body of the mower.
I could have drilled it out, but I didn't. Who knows what else I'll find later when the workmanship and quality control is so shoddy!
-- RETURNING IT
In trying to return this thing to Amazon, I ran into a problem. Amazon does not want to take this defective product back! It seems to have something to do with that fact that there was a container of oil packaged with this unit, as far as I can tell. Amazon says on its return page: "This item is not eligible for return. Please see our Returns Policy for more information." And it gets very cryptic, with links upon links after that. I can't figure it out.
So, I emailed Amazon. It's midnight now. Amazon's page says that they will reply within 12 hours. If I don't hear from them I'm going to have to dispute this purchase with my credit card bank and pay for the return of it myself.
Would you be angry?
I wish it hadn't been for this extra hassle with Amazon for not wanting its defective product back.
Amazon replied seven hours later, 7:AM on Saturday morning. Amazon credited my full purchase price.
I am satisfied.
From: "Amazon.com Customer Service" <email@example.com>
Subject: Your Amazon.com Inquiry
Date: June 2, 2012
I'm sorry about the problem you had with your Lawn Mower. We certainly did not expect this would happen.
Please accept my sincere apologies for the inconvenience caused to you thus far. I do understand how frustrating this must have been to you. We value our customers' trust above all else--it is the foundation upon which Amazon.com was built. Please know that this situation was the result of a combination of technical and human errors, and that in no way did we intend for this to happen.
I looked into your account and checked the order details and as a solution, I've requested a refund of $319.00 to your credit card.
You'll see the refund on your credit card statement in the next 2-3 business days.
Once processed, you'll be able to see the refund request here:
There's no need to return the Lawn Mower you received.
You're welcome to keep, donate or dispose of it--whichever option is most appropriate and convenient for you.
In this case I would suggest you to please place a new order with Amazon retail store (ship and sold by Amazon) or Fulfilled by Amazon and not with third party sellers in Amazon Marketplace via two day shipping and write back to us with the order id and we will refund the shipping cost.
I hope this helps. We look forward to seeing you again soon.
On the 'Net since 1994
Lawn Mower - Black & Decker Comments?
The bad things about this brand…
I don't know why I continued to buy Black & Decker things. I've had nothing but bad luck with this brand.
I bought a replacement part (right) for this B&D lawnmower from Amazon. Note the "lip" around the hole on the new replacement fan shown on the right in these pictures. This fan made of plastic. And note that the original part (left, broken fins) has no such lip! The shaft that this thing fits trough has a 1/2" diameter hole, but without the lip on the hole, as seen in the original part, the blade cannot be centered! What kind of workmanship / design is that?
If the blade is not centered, the mower malfunctions by rattling itself to death.
My first B&D mower had the same malfunction after only about 11 uses. I'm not going to be so stupid any more;
Black & Decker is non grata with me from now on.
Update: I installed the new part and ran the mower. After an hour's use, the new part now looks like the old part -- melted.
Your email is welcome. Publisher's statement: Any inaccuracies will be corrected, if brought to publisher's attention.
This web page has been brought to the attention the subject.,
Do these things suck? ~~ Unpleasant experiences.
Page updated 2016-08-21