This is what happened    I bought an iPod...

   Ten Easy Steps...
 

(1) Your existing Apple account that was used to buy your iPod is supposed to work with purchasing songs from iTunes. To use your Apple account you have an “Apple ID” and a “Password.” The Apple ID is your email address.

(2) When buying songs on iTunes watch it reject your account over and over again because it will not recognize your Apple ID.

(3)  Call Apple and tell them that iTunes rejects your account because it says “Your Apple ID is wrong.” They will tell you to create a new account.

(4) Take Apple’s advise, log onto the Apple web-site and try to create a new account. Watch the web-site prevent you from doing so because it says “You already have an existing account.”

(5) Call Apple again for help. Apple will refer you to the website apple.com/support/itunes/windows/downloads.html and they will tell you to solve the problem yourself. And if you can’t solve this problem Apple will tell you to use the email query at the bottom of the web-site to ask for help.

(6) When trying to use the email query to ask a question, it has required information that must be entered before it will let you ask your question via email. It requires an “iTunes Account Name.” When you’re locked out of iTunes it’s impossible to get an “iTunes Account Name” to begin with.

(7) Call the Apple returns department to return your iPod since iTunes is the only place from which iPods can download music and you obviously cannot access iTunes. The person in the returns department will want to see if they can log into iTunes themselves using your AppleID and Password. Do not give them your Password. The person in the Apple returns department will tell you that you will not get back 10% of your refund because you opened the iPod packaging. The instruction manual that came with the iPod tells you to charge the built)in rechargeable battery in the iPod before accessing iTunes. That requires opening the packaging.

(8) Then the person in the returns department will direct you to an iTunes Support web-site which you will see has the same email query and required information as the previous web-site you were directed to. To by-pass the “iTunes Account Name” obstacle, they will tell you to enter in only half of your Apple ID. They said this is a short-cut that they know but not the customers with the account.

(9) Then the person in the returns department will have you enter false information about your account. They told me to check “AOL” instead of “Apple ID” as an “Account Type” which is false. This is another short-cut they knew of that the customer with the account does not know. Then you can finally send your question via email. This web-site is not customer friendly since you will not know any of the “short-cuts.” This web-site promises an answer to your question within 48)hours.

(10) Now in your 49^th hour and beyond... you will get no response from Apple. Have a great time with your new iPod!

Gift Certificate

 

LINKS:
   Sony Service
   Run Mac OS X on PCs!
   Apple.com

 

  Emails received will be posted here, with or without name and email address. 

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