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Symantec - Norton... Norton AntiVirus Reader comments... |
Victims: Emails received will be posted here, with or without name / email address. Rebuttals accepted.
Subject: I switched
I switched from Norton AntiVirus to McAfee Virus scan. After installation
McAfee found 3 worms that had been on my computer. IT also found 3 other dialer
/ garbage
programs -- not viruses, but possibly malicious anyway.
Sent: Wednesday, October 16, 2002 3:26 PM
Subject: SYMANTEC
DO NOT BUY NORTON'S SYMANTEC ANTI VIRUS!!!
I TOO HAVE BEEN SCREWED.
At 07:22 PM 2/10/2004, ... wrote:
Dear Mcafee:
I have Mcafee on my old computer -- expired, no doubt.
I have Norton on my new one, It came pre-installed, just expired.
I want to go back to McAfee but on the new computer.
How do I upgrade? I won't jump thru a bunch of hoop to do this, just tell me how or send the URL, or software.
The reason I won't use Norton again is here:
http://nowscape.com/suck/norton.htm
This is my web page. I hope you like it, I think I mention you there.
Please reply ASAP, I'm timing you; thank you kindly in advance.
Computers from Amazon
Subject: Norton Sucks!!!
Date: Tue, 3 Aug 2004
Right on bro!
I purchased a copy of Norton Professional AV 2004 for my 3 month old Dell Laptop
running XP. After 7 hours of fruitlessly installing, uninstalling, reinstalling
and loading reconfiguring Windows XP patches MY AV software still does not work
- Norton's suggestion call dell and have them walk me through reformatting my
hard drive!
Norton is getting their disk back in the mail.. I'm getting a refund.
Norton Sucks!!!
Regards
Mark
Date: Wed, 20 Oct 2004 20:27:51 -0400
Norton is one of the worst software programs in history.
Try Grisoft’s AVG. It is much better.
---
Outgoing mail is certified Virus Free.
Checked by AVG anti-virus system (http://www.grisoft.com).
Version: 6.0.775 / Virus Database: 522 - Release Date: 10/8/2004
Subject: Norton Really Does Suck
Date: Mon, 31 Oct 2005 09:08:25
Norton really does suck. I am utterly astonished at how bad this software is. I
have had problems with every aspect of its installation and use, on three
different computers (I had purchased a three-license Home Protection Pack).
The only thing that is worse than Norton Antivirus is Symantec customer support.
It does not matter what the issue is, they always say the same thing –- some
files must have gotten corrupted and you need to reinstall. Anyone who is
thinking about buying a Symantec product should take a look at the
Norton Antivirus 2005 customer reviews on Amazon. There are some positive
reviews, generally the one or two line blurbs that always make me think that
they were probably posted by company shills. There is also a mountain of
detailed, negative comments from obviously unhappy victims of Norton. Wish that
I had done my homework before I paid for this piece of crap.
Date: Wed, 30 Nov 2005 22:02:34
From: "Ann"
Problem is that I've experienced the same problems with Mcafee--the subscription
expired a month before it should have.
From: cindy***@comcast.net
Subject: Yes, Norton Sucks
Date: Sun, 11 Jan 2009
I agree wholeheartedly. I used to use a different virus software but,
unfortunately switched to Norton a couple of years ago.
Yesterday, My green checkmark turned red & my real time protection was disabled.
The next thing I knew, I had two viruses- Trojan.vundo & Trojan.nebular. Norton
resolved the nebular but only "partially" resolved the vundo. I called customer
support. I told them that if my real time protection hadn’t failed, I wouldn’t
have gotten the viruses. They told me that for $99 their tech support could fix
it. I told them that this occurrence was not my fault & that they should stand
behind their product, which failed.
Needless to say, I refused to pay $99, which seemed like ransom to me. I went
online to symantec’s website. There was a removal tool. I attempted it & thought
it worked. After running it a 2nd time, a box popped up & said it was gone. It
wasn’t. I then printed out instructions for manual removal from Symantec. The
files in my registry it told me to delete did not exist yet my computer was
still infected. I then went to the Norton forum & found a post that almost
exactly recounted what my problem was- same virus & everything. A person told
them to download a software program, Antimalware, and that should take care of
it. The download was on cjnet.com. The person did that & reposted that the
solution had worked. THIS WAS ALL FREE! So, I took my chances b/c
I trust CJnet & downloaded the same program. I had 44 infections & it removed
every single one. I’m no longer getting DLL errors, my Norton checkmark is
green, etc.
Yes, Norton sucks. They wanted $99 to fix a problem caused by their software.
They wanted $99 to fix something that I found a free fix for. Why in the world
could the software only "partially" resolve the virus?
URGH!!!!! I HATE NORTON!
You can’t understand their tech support
either, they are all Indian with really strong accents & fake concern.
Unsatisfied Norton customer!
Cindy
Date: Tue, 10 Mar 2009
From: Jeffrey <jeff0432002@yahoo.com>
Subject: Norton 360 Version 3
To: nowscape@yahoo.com
Peter Norton ! you and your little Asian Indian helpers should be ashamed of
yourself. Your products have really suffered in quality. And your business
ethics suck !
You company sends me an un-wanted Pop-up telling me I qualify for N360 Version 3. Then after a very unstable install you tell me my subscription has expired, when I know I have at least 180 days left.
If business is that bad where you must resort to stealing , maybe you need some bail-out money.
Bottom line ; I will never use any of your
products again. I am removing them from every PC in my home and making
recommendations to all my customers.
Jeff
Florida
On May 9, 2010, at 1:56 PM, Kedi Cat wrote:
I have had Norton Anti Virus for at least 5 years now.
I had so many problem renewing my protection this year that they told me I would
get a year free. Well that was just wonderful and great till I saw they charged
me on my bank statement. So once again I spend hours on the phone with them
trying to take care of it and they said they could do nothing about it.
So I let them know I won't be renewing next year. I filled out the survey and
let them know that if I was mistaken it was because I could not understand ANY
of the customer service people. They all had very strong accents that I could
not understand nor do I understand why they trying to help customers when you
can understand what they are saying.
Done with Norton.
Do these things suck? ~~ Unpleasant experiences with companies and organizations. Scams.