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worm.gif (3649 bytes)      Symantec - Norton....
Norton AntiVirus Software does not work

Your Norton AntiVirus
software quits before
your subscription is up
and you're out of luck...
 
Does this suck?
 

Norton

AntiVirus
 

Would YOU buy this software?

 The boring details...
    My Norton AntiVirus software quit updating new virus definitions about 2 months after I purchased it. It's supposed to be good for a year.

I emailed Norton - Symantec.  I called Norton - Symantec.  It took 20 - 30 minutes for them to answer the phone, after getting  thru all the telephone menu options.

Norton sent me a 5 page list of instructions about manually uninstalling software.   It took 1.5 hrs to do that.  Afterwards, I had exactly the same problem!

Again,  I called Norton's "Priority 800 Support -- 800/927-3991."  Try calling it your self and see! :).

Norton emailed me some software.  That software seemed to nothing, but I was asked to give my credit card number by the web page which this software linked me to.

I'm very angry.

After another 45-minute call to Norton, three weeks later, this problem was finally fixed.    My contract  with Norton was that I purchased virus definition updates for one year, but I got only a couple of months.  Calling the company is very time consuming, and Norton does not seem to care.  It feels as if the main priority of the service personnel is to get the customer off the telephone as soon as possible.

 Is a better deal available on the 'net?
    Yes:   McAfee.com - Anti-Virus:

Computers from Amazon

Wednesday, October 16

"DO NOT BUY NORTON'S SYMANTEC
ANTI VIRUS!!!


I TOO HAVE BEEN SCREWED."

 

 

Computers from Amazon

 Victims:    Emails received will be posted here, with or without name / email address.  
 Rebuttals are accepted.

Subject: I switched

I switched from Norton AntiVirus to McAfee Virus scan.  After installation
McAfee found 3 worms that had been on my computer. IT also found 3 other dialer / garbage
programs -- not viruses, but possibly malicious anyway.
 

Sent: Wednesday, October 16, 2002 3:26 PM
Subject: SYMANTEC


DO NOT BUY NORTON'S SYMANTEC ANTI VIRUS!!!
I TOO HAVE BEEN SCREWED.

At 07:22 PM 2/10/2004, ... wrote:

Dear Mcafee:

I have Mcafee on my old computer -- expired, no doubt. 
I have Norton on my new one, It came pre-installed, just expired. 
I want to go back to McAfee but on the new computer. 
How do I upgrade?  I won't jump thru a bunch of hoop to do this, just tell me how or send the URL, or software.

The reason I won't use Norton again is here:
http://nowscape.com/suck/norton.htm

This is my web page.  I hope you like it, I think I mention you there.
Please reply ASAP, I'm timing you; thank you kindly in advance.

Computers from Amazon

Subject: Norton Sucks!!!
Date: Tue, 3 Aug 2004
Right on bro!

I purchased a copy of Norton Professional AV 2004 for my 3 month old Dell Laptop running XP. After 7 hours of fruitlessly installing, uninstalling, reinstalling and loading reconfiguring Windows XP patches MY AV software still does not work - Norton's suggestion call dell and have them walk me through reformatting my hard drive!

Norton is getting their disk back in the mail.. I'm getting a refund.

Norton Sucks!!!

Regards

Mark

Date: Wed, 20 Oct 2004 20:27:51 -0400

Norton is one of the worst software programs in history.
Try Grisoft’s AVG. It is much better.


---
Outgoing mail is certified Virus Free.
Checked by AVG anti-virus system (http://www.grisoft.com).
Version: 6.0.775 / Virus Database: 522 - Release Date: 10/8/2004

Subject: Norton Really Does Suck
Date: Mon, 31 Oct 2005 09:08:25

Norton really does suck. I am utterly astonished at how bad this software is. I have had problems with every aspect of its installation and use, on three different computers (I had purchased a three-license Home Protection Pack). The only thing that is worse than Norton Antivirus is Symantec customer support. It does not matter what the issue is, they always say the same thing –- some files must have gotten corrupted and you need to reinstall. Anyone who is thinking about buying a Symantec product should take a look at the Norton Antivirus 2005 customer reviews on Amazon. There are some positive reviews, generally the one or two line blurbs that always make me think that they were probably posted by company shills. There is also a mountain of detailed, negative comments from obviously unhappy victims of Norton. Wish that I had done my homework before I paid for this piece of crap.

Date: Wed, 30 Nov 2005 22:02:34
From: "Ann"

Problem is that I've experienced the same problems with Mcafee--the subscription expired a month before it should have.

Do these things suck? ~~ Unpleasant experiences with companies and organizations. Scams.

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